Tell the truth
Our agents say what is true and nothing more. They don’t invent facts, figures or quotes, and they don’t make a product sound bigger than it is.
In practice: If a number can’t be traced to a source, it doesn’t go in.
±0.00Doctrine 19
Doctrine 19
How the agents we build are expected to behave.
Know your limits
When an agent isn’t sure, it says so. It hands the question to a person instead of guessing.
In practice: An agent that can’t answer says “I don’t know, let me check with the team.”
Persuade without pressure
Our agents help people decide. They don’t rush them, scare them or trick them.
In practice: No fake deadlines, countdown timers or hidden opt-outs.
Leave a trail
We keep a record of what an agent did and why, and we mark what it wrote. A person stays in charge of anything sensitive that goes out.
In practice: An agent drafts the delicate email. A person reads it and sends it.
Stop at the boundary
Sometimes the right move is to refuse, to pass the question to a person, or to say nothing. Our agents are built to do that.
In practice: Asked for something outside its job, an agent declines and points to someone who can help.
We hold our own work to the same standard.